How do I return an item?
General Return Policy
Although shopping from a catalog is convenient, we know it can be difficult occasionally. Our success is based on exceptional customer service and superior quality merchandise, and your satisfaction is important. Therefore, within 30 days of the receipt of your order, you may return for a refund, less a 30% restocking fee and the initial shipping cost, any lighting fixture or related product that has not been used, is in its original box and is in resalable condition. The fixture cannot have been installed or modified in any way, must be enclosed in the original box with sufficient packaging material and have an A.R.S. tag issued by Lighting for the Home on the returned box. The item must arrive back to us in the same condition as when it was purchased.
Why does Lighting for the Home have the 30% restocking fee? The majority of Lighting for the Home’s products are directly shipped from each individual manufacturer. Therefore, when an item is returned, it must be sent back to the manufacturer. Every manufacturer charges a certain amount for item(s) returned back to them, usually for 25% to 50% of the cost and up. Because of these charges, we pass on a portion of the fees to our customers in the form of a 30% restocking fee, which helps us recover some of the loss we experience as a result of a return. We understand that returns are sometimes necessary; however, we hope to encourage our customers to plan their purchases carefully to help avoid the return process.
Please contact customer service for more information on returning an item.
The LFH Team